To ensure a smooth transit to your doorstep, our shippers will handle your product with care in a timely manner. Shipping is easy! We offer the following tools to track your skin products:
- Email confirmation sent once shipped
- Standard delivery timeframe is 5-7 business days (excluding federally observed holidays)
- Pre – Orders ship on the release date.
- Each country has different regulations about buying products from other countries. As a customer who purchased outside United States, you are taking responsibility for your order, and acknowledging that you are aware of the laws pertaining to such shipments. It is your responsibility to know your local laws and whether the product will make it through your country's Customs Authority.
- When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Please note, Kashmere Kollections, is not responsible for covering the cost of such charges.
- Tracking number provided (for domestic orders only)
Still have questions regarding your Kashmere package? Our skin-care customer representatives are available at 1(800) 323-1938. Open 24/7.
Can’t talk? Email us at firstname.lastname@example.org, or chat directly with customer care using our live chat feature.
Returns & Refunds
Need to make a return? We can certainly help you! But keep in mind there are some conditions that need to be met in order to receive your refund.
Which Best Describes Your Situation?
- I received a broken or incorrect item: Sorry about that… We are doing our best to fulfill your needs as efficiently as possible. Please contact us at 1-800-323-1938, support@Kashmerekollections.com or by live chat here (https://www.kashmerekollections.com/pages/contact-us) to request an RMA (return merchandise authorization) needed for a refund or exchange.
- O wish to return something for another reason: We can help you, but please keep in mind that in order to maintain streamlined processes, we can only accept up to two returned orders per year. Note that we offer many of our products in single-serving sizes so that you can try various flavors before you purchase full-size products. Please see additional info on returns below…
Terms & Conditions for Returns:
- We can only accept two returned orders per year (not including orders with a broken or incorrect item).
- To be eligible for a full refund, we must receive your returned order back within 30 days of purchase. Note that shipping fees for returned items that aren’t broken or incorrect are non-refundable.
- If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered a Luxurious Toning Oil and a Silken Body Polish, both can be opened, but not 2 Luxurious Toning Oils) – others must come back unopened and unused in order to receive a FULL refund.
- No single-serving packets of product can be returned for a refund.
- Refunds will only be processed with a proper RMA. To make a return, contact us at 1-800-323-1938, email@example.com or by live chat here https://www.kashmerekollections.com/pages/contact-us). We will then email you a confirmation with an RMA number and the address to send the return.
- If return instructions aren’t followed and the package is returned to sender, it may result in your package being received outside of the 30-day money back guarantee window. In these instances, a refund will not be honored.
- Refunds may take up to 4 weeks before they appear on your bank statement. Most cases will be quicker, however, due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
- Due to hygiene reasons, we do not offer any returns on Kashmere Spa Accessories
What About Exchanges?
- If you wish to exchange a product, such as for another type or flavor, the item needs to be unused and sealed. No exceptions, sorry!
- In order to get your new product, the item you’re exchanging must be back in our warehouse by the 30th day from your purchase date. Any package received after this date will be reshipped to you.
- Note that shipping fees for exchanged products are non-refundable.
- To exchange a product, contact us at 1-800-323-1938, support@Kashmerekollections.com or by live chat here https://www.kashmerekollections.com/pages/contact-us). We will then email you a confirmation with an RMA number and detailed instructions to follow.
Preferred Customer Program
By ordering as a Preferred Customer you are agreeing to a monthly auto-ship. Your first order will ship in 5-7 business days and, unless you cancel, you will automatically receive this same order every month on or around the same calendar date and for the same price which will be charged to the credit card you provide with your initial order. You can cancel or change your auto-ship at any time by contacting us at firstname.lastname@example.org or 1-800-323-1938. If you cancel before your second shipment, there will be a price adjustment to the one-time purchase price. You can cancel any time after your second order and keep the preferred customer pricing for the first two orders. To customize or cancel this program, or future shipments and charges, simply call us at 1-800-323-1938 or email customer service at email@example.com. If you email support, please make sure you allow us enough time to verify your account and be courteous of our business hours.
*If the return instructions are not followed, and instead the package is Returned to Sender, this may result in your package being received outside of our 30-day money back guarantee. In these instances, a refund will not be honored.
Contact us at 1-800-323-1938, firstname.lastname@example.org or live chat to request an RMA (return merchandise authorization).