To ensure a smooth transit to your doorstep, our shippers will handle your product with care in a timely manner. Shipping is easy! We offer the following tools to track your skin products:
- Email confirmation sent once shipped
- Standard orders arrive 3-7 Business days (Mon- Fri. excluding federally observed holidays)
- Pre – Orders ship on the release date.
- Each country has different regulations about buying products from other countries. As a customer who purchased outside United States, you are taking responsibility for your order, and acknowledging that you are aware of the laws pertaining to such shipments. It is your responsibility to know your local laws and whether the product will make it through your country's Customs Authority.
- When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Please note, Kashmere Kollections, is not responsible for covering the cost of such charges.
- Tracking number provided (for domestic orders only)
Still have questions regarding your Kashmere package? Our skin-care customer representatives are available at 1(800) 323-1938 during normal business hours.
Can’t talk? Email us at firstname.lastname@example.org, or chat directly with customer care using our live chat feature.
Returns & Refunds
Our 30-day money-back guarantee on all skincare & oil products makes it simple to return your purchase for a full refund. You must have the order back to us within 30 days of the purchase date to qualify for a 100% refund, we cannot stress that enough! Our customers are the reason we are here today, and we want every single person satisfied. Our team is working hard to bring the spa to your door, but we do understand the natural error. Shipping costs are non-refundable. However, in the event that your products arrive to you damaged or incorrectly, we will happily pay return shipping.
Keep in mind, if you open and use your Kashmere product and decide its not for you, a full refund will only apply within the first 30 days. If you purchase more than 1 item, only 1 item of each type can be opened to receive a full refund.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to the Kashmere Kollections customer service department address provided via email confirmation with requested RMA number.
*Your RMA number can be obtained by simply calling us today to discuss correct return protocol to avoid any delay of your refund.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
If the return instructions are not followed, and instead the package is Returned to Sender, this may result in your package being received outside of our 30-day money back guarantee. In these instances, a refund will not be honored.
Due to hygiene reasons, we do not offer any returns on Kashmere Spa Accessories.
Preferred Customer Program
By ordering as a Preferred Customer you are agreeing to a monthly auto-ship. Your first order will ship in 5-7 business days and, unless you cancel, you will automatically receive this same order every month on or around the same calendar date and for the same price which will be charged to the credit card you provide with your initial order. You can cancel or change your auto-ship at any time by contacting us at email@example.com or 1-800-323-1938. If you cancel before your second shipment, there will be a price adjustment to the one-time purchase price. You can cancel any time after your second order and keep the preferred customer pricing for the first two orders. To customize or cancel this program, or future shipments and charges, simply call us at 1-800-323-1938 or email customer service at firstname.lastname@example.org. If you email support, please make sure you allow us enough time to verify your account and be courteous of our business hours.
*If the return instructions are not followed, and instead the package is Returned to Sender, this may result in your package being received outside of our 30-day money back guarantee. In these instances, a refund will not be honored.
Contact us at 1-800-323-1938, email@example.com or live chat to request an RMA (return merchandise authorization).